Privacy Policy

Effective date: February 11, 2026

Precision Etch Company (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information that you voluntarily provide when using our website forms. This may include:

• Contact information: name, email address, phone number
• Project details: product type, material preferences, dimensions, design descriptions, artwork files
• Order information: quantity, target dates, delivery preferences, shipping address
• Birthday party package details: child’s name, age, theme preferences, guest names, event dates
• Uploaded files: design files, reference images, guest lists, and other documents you choose to attach

We do not collect information automatically through cookies or tracking technologies. Our website uses Google Fonts, which may involve your browser connecting to Google’s servers to load font files.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your quote requests, orders, and birthday party packages
• To communicate with you about your projects, proofs, production status, and delivery
• To provide customer support and respond to your inquiries
• To maintain internal business records and order tracking
• To improve our services and operations

3. How We Store and Protect Your Information

Your information is transmitted securely via HTTPS encryption and stored in the following systems:

• Google Workspace (Google Sheets and Google Drive): Form submissions and uploaded files are stored in our business Google Workspace account, which is protected by Google’s enterprise-grade security, encryption at rest, and access controls.

Access to your information is restricted to authorized Precision Etch Company personnel who need it to process your orders and provide our services. We do not store credit card or payment information on our website.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use Google Workspace as our data processing infrastructure. Google processes data in accordance with their Privacy Policy.
• Shipping carriers: If you select shipping delivery, we share your name and shipping address with the carrier to fulfill your order.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.

5. Children’s Information

Our birthday party package service involves collecting children’s names and ages to personalize party items. This information is provided by a parent, guardian, or authorized adult on behalf of the child. We do not knowingly collect personal information directly from children. The submitting adult provides consent for the collection and use of the child’s information for the sole purpose of fulfilling the birthday party package order.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Active orders: Until the order is completed, delivered, and any follow-up period has ended
• Business records: Up to 7 years for tax, accounting, and legal compliance purposes
• Quote requests: Up to 12 months after the last interaction, unless an order is placed

7. Your Rights

Under PIPEDA, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Withdrawal of consent: Withdraw your consent for us to use your information (note: this may affect our ability to fulfill your order)
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact us using the information below.

8. Third-Party Links and Services

Our website uses Google Fonts, loaded from Google’s servers (fonts.googleapis.com and fonts.gstatic.com). This may result in Google receiving your IP address and browser information when font files are requested. We do not use analytics, advertising, or social media tracking tools on our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

10. Contact Us